AI review replies and monitoring

Review & Reputation Monitor with replies ready to post.

Every morning, checks your Google reviews and review sites for anything new, flags the bad ones, and drafts a thoughtful reply to each — in one email, with a weekly trend on Mondays. It never posts a reply.

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Steps

3, all listed

Runs

Daily, 8 am

Apps

GmailGoogle Maps

Memory

Remembers past runs

Daily, 8 am Runs on its own

What lands for you

Who it's for

For local businesses, clinics, restaurants and SaaS teams that want to answer every review quickly but don't check five sites each day.

What you need

  • Your Gmail and Google Maps accounts, connected in a click each
  • Your business on Google Maps (you fill this in at setup)

Looking for an n8n template for this? This one is already built. Connect your apps and it runs, with nothing to wire up or host.

Every step, in order

What it does, step by step.

Nothing hidden. This is the full list of what it does each run.

3steps
2apps
3settings
TriggerWhat starts itAutomaticRuns without youAsks youWaits for your answer

Starts on schedule: daily, 8 am

Once you turn it on, it runs on its own on this schedule. You can change the days, time and time zone.

Trigger
Google Maps1

Collect new reviews

Checks your Google Maps listing and any other review pages you add, such as Trustpilot, Yelp, G2 or Tripadvisor, for reviews posted since the last check, along with your current rating and review count.

AutomaticGoogle Maps
2

Draft replies

Sorts each review by rating and theme and drafts a reply in your tone, thanking them by name. For 3 stars or less, it acknowledges the problem without arguing and offers only what you've said it can offer. It never promises refunds or states facts about your business you haven't given it.

Automatic
Gmail3

Email me

Emails you new reviews with their drafted replies, lowest ratings first. On Mondays you also get the week's trend: new reviews, average and overall rating, and the most common themes. No new reviews means no email.

AutomaticGmail
Apps needed

Connect these, then it runs.

One click each. It only uses these apps for the steps listed above.

Gmail

Gmail

Used for

  • Email me
Gmail integration →
Google Maps

Google Maps

Used for

  • Collect new reviews

Disconnect any app whenever you like. How we keep your data safe

Time saved

~1.5hrs/week

For a typical local business getting around 10 reviews a week. Move the slider to see yours.

1100+
1.3hours saved a week
5.8hours saved a month
0.7working days a month

Estimate. Assumes about 8 minutes saved finding each review and writing a thoughtful reply.

Make it yours

Tell it what matters to you.

Fill these in once when you set it up. Plain English is fine.

Your business on Google Maps

Required

The name and city, or its Google Maps link.

Text

Other review pages

Optional

Optional. Links to your Trustpilot, Yelp, G2, Tripadvisor or similar pages, one per line.

Text

How to reply

Optional

Your tone and sign-off, and anything to offer unhappy customers, e.g. "Warm and brief. Sign as Maria, owner. Invite unhappy customers to call 555-0100."

Text

Review & Reputation Monitor: common questions

Can AI respond to Google reviews for me?

It drafts a reply to each new review and emails them to you. You post them, so every reply is one you approved.

How should I reply to a negative review?

Set your tone, sign-off and what you can offer unhappy customers in "How to reply". Each draft follows that and never promises anything you haven't listed.

Which review sites does it check?

Your Google Maps listing, plus any pages you add, such as Trustpilot, Yelp, G2 or Tripadvisor.

Will it promise customers anything?

Only what you tell it to offer unhappy customers in your reply style, such as a number to call. It never promises refunds on its own.

Is there an n8n template for this?

You don't need one. This workflow is already built: connect your apps and it runs, with nothing to wire up or host.

Which apps do I need to connect?

Gmail and Google Maps. You connect each one once, in a click, when you set the workflow up.

What can I change?

Your business on Google Maps, Other review pages, How to reply. Only your business on google maps is required; the rest have sensible defaults.

Can I change the schedule or the steps?

Yes. Installing copies the whole workflow into your workspace as a draft, and from then on it's yours: reword any step, change the settings, and pick the schedule and time zone (it suggests daily, 8 am). Nothing runs until you run it or publish it.

Which AI model runs it?

The agent you choose when you install it. The workflow uses that agent's model, tools and memory, and you can move it to another agent later.

Pairs well with

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Every morning, finds new mentions of your brand across the web, Reddit, Hacker News and review sites, and emails a digest with the negative and high-reach ones first, each with a suggested reply.

Gmail
Daily, 8 am
Popular
Use this workflow

Every Monday, compares your competitors' pricing and feature pages with last week, scans for launches and funding, and tells you what changed and why it matters.

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Mondays, 9 am

Answer every review without checking every site.

Every morning, catches new Google and review-site reviews, flags the bad ones and drafts a reply to each.

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