Money-Back Guarantee

We stand behind BetterClaw. If it's not the right fit, we'll make it right.

Last updated: October 2026 3 min read

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Try BetterClaw risk-free for 7 days.

Your first workspace starts with a 7-day free trial on any plan, so you aren't charged for the plan until the trial ends. Every workspace you add after that is paid upfront, and if you're not completely satisfied within the first 7 days of its subscription, we'll issue a full refund - no questions asked, no hoops to jump through.

1. Our Promise

We believe BetterClaw is the best way to deploy and manage AI agents. But we also know that trying a new platform is a commitment, and you shouldn't have to pay for something that doesn't work for you.

That's why the first workspace in every account starts with a 7-day free trial. The plan is charged when the trial ends, unless you cancel first.

Workspaces you add after your first are charged when you create them, so each of those subscriptions comes with a 7-day money-back guarantee. If it isn't the right fit for your team, just let us know within 7 days and we'll refund your payment in full.

2. Eligibility

To qualify for our money-back guarantee:

  • The subscription must be for a workspace added after your first. Your first workspace is covered by the 7-day free trial instead, so there is no upfront payment to refund.
  • Your refund request must be submitted within 7 calendar days of your initial payment date.
  • The guarantee applies to monthly subscription fees paid to BetterClaw.

3. How to Request a Refund

Requesting a refund is straightforward:

  1. Send an email to hello@betterclaw.io with the subject line "Refund Request".
  2. Include your account email address and the date of purchase.
  3. We'll process your refund within 5–7 business days. The refund will be credited to your original payment method.

That's it. No lengthy forms, no phone calls, no justification needed.

4. What Happens After a Refund

Once your refund is processed:

  • Your BetterClaw subscription will be cancelled immediately.
  • All active agents will be paused and deactivated.
  • Your agent configurations and data will be retained for 30 days in case you decide to resubscribe.
  • After 30 days, all data associated with your account will be deleted from our systems. Copies in backups are deleted in the ordinary course of backup rotation, and in any event within 90 days.

5. Exclusions

The money-back guarantee does not cover:

  • Third-party API costs - charges from AI model providers (OpenAI, Anthropic, Google, etc.) are billed directly by those providers and are outside our control.
  • Renewals - the guarantee applies only to your first billing period, not subsequent renewals.
  • Custom or enterprise plans - refunds for custom volume pricing or enterprise agreements are handled separately. Contact us for details.
  • Abuse - accounts created solely to exploit the refund policy may be excluded at our discretion.

6. Refunds Outside the Guarantee Period

If you're past the 7-day window but experiencing issues with BetterClaw, we still want to help. Reach out to us at hello@betterclaw.io and we'll do our best to resolve the situation. We review refund requests outside the guarantee period on a case-by-case basis.

7. Contact Us

If you have any questions about our money-back guarantee, or need assistance with a refund, contact us:

We typically respond within 24 hours on business days.

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